The decor is old and tired throughout the hotel. It feels scruffy and a little run down.

It was basic and fairly run down.

1. Room was a bit noisy and the noise seem to be coming form the bathroom area not sure why and heard other noises but that jut could have been guest. 2. Apparently there is central heating which dey don't turn on until 10pm i understand u trying to keep cost down but not on the expense of a customer suffering. 3. The situation of the face basin in the toilet, u can literally hit your head on cabinet about if not careful 4. They didn't even make up my bed, just thought this was standard now most hotels 5. Power socket poorly situated NB didn't happen to me personally but dey were charging 6 pounds for UK brick outlet to charge your phone, i personally thing this should be a free service in a hotel cause you cater to people all over the world

I didn't like having to be in a basement room. It was dark dingy and grubby, with badly worn carpet on the stairs that are a hazard to safety. My bathroom had paint peeling off the ceiling, and the partially painted glossy scarlet wall was odd and ugly. The curtain was coming away from the rod and the window looked onto a dirty metal grill sub ground and drain with moss and slime, not enhanced by the one dirty mans sock hanging on it. The bed was adequate and clean but with uncomfortable mattress with springs. The tv didn't work and the floor was old and grubby. The breakfast was self serve - no real coffee, no croissants, just bread or make your own toast, and some hard eggs, cheese slices, cold meat stuff. A large plastic bowl of cornflakes. I just had toast and juice - I was annoyed to not have a proper cup of coffee! The breakfast room is tiny, and very steamy hot, guests all squashed in the room. The owners of this incredibly valuable piece of Kensington real estate should invest enough to make this hotel beautiful.

not beautiful by any stretch of the imagination but it is a budget hotel. breakfast was included however started later than I was scheduled to leave. minimal toiletries available and no tea spoons

it wasn’t all that clean staffs were rude and not friendly

Very tired holes in dirty carpets beds were fold up like you use for sleepover..😒

outdated , poorly maintained

It was very small

The room was incredibly dirty. I uploaded my first reservation paying an extra to have a bathroom with wc in my room, but was dirty: hairs everywhere and all extremely old and dirty. The bedsheet seemed clean. Only one light bulb functioning (out of four). During the night the room was a total freezer. There was an extra electric radiator in the room, but not working. All in all a terrible experience. Not to mention the "breakfast".

Staircase is very dirty, no lift.

Very tired, needs a refurbishment desperately. Stayed in a Travelodge the night before for just £10 more, no comparison

dirty, shower was not working well.

Staff could have been friendlier

mattress and beddings and pillows

You get what you paid. It was cheapest I could find in the time line so can't ask for more but I won't go again. They obviously get smokers smoking in their toilets because you get lung full of the smell whenever you walk in. The towels are fairly clean but definitely need new ones. Sheets looks clean but you'll find marks and mold on some here and there with bed sheets not covering whole of bed properly (double bed). There are stains on walls that you'd not want to know what it's from and mold in every corner of toilets/shower. Buuuut you get what you paid and this was a work trip so was out of the room 98% of time so it was bearable. (Room is extremely dark too with minimum lighting)

No table. No powerpoint or light next to the bed.

It nay need a bit if refurb, especially the bathroom.

Felt a bit clinical. Really strong smell of bleach with metal table wasn’t welcoming. there were lights above the bed, but they went out when turning the main light off - making them completely pointless. Tv in room was just about as small as tvs come. my iPad had a bigger screen.

SOME staff could actually be more nicer. we know you’re not a 5 star hotel but that’s not an excuse to be rude. can do a little bit of carpet change, a wee bit of paint job, prolly some fresh scent on your corridors and perhaps a lecture to the staff on how to treat your customers right. show some politeness maybe? it goes a long way.

Carpet wasn’t clean in the hallway/stairs. Room was a bit basic but ok I guess for the price. Some pictures on the walls would be nice to spruce the place up. Breakfast options very poor I’m afraid and the staff there wasn’t very friendly.

it was quite unkempt sadly and could do with a refurbishment for sure

No lift available

toilet not very clean , tv very small